At Ethereal Beauty, we want you to be completely satisfied with your premium cosmetics purchase. If for any reason you’re not delighted with your order, we offer a straightforward returns and exchanges process to ensure your beauty experience remains flawless.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in resalable condition
  • Proof of purchase is required
  • Certain hygiene-sensitive products cannot be returned (see below)

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on the following products:

  • Concealer (due to direct skin contact applicators)
  • Mascara (for eye health safety reasons)
  • Lip Gloss (with wand applicators)
  • Any opened or used cosmetic products

These exceptions align with standard cosmetics industry practices and help us maintain the highest hygiene standards for all our customers.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our Beauty Concierge Team within 15 days of receiving your order at [email protected] with your request using the template below.
  2. Wait for approval – We’ll respond within 2 business days with return authorization and instructions.
  3. Package your items securely in the original packaging if possible, including all paperwork.
  4. Ship your return to our Colorado Springs facility using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival):

  • We’ll process your refund to the original payment method
  • Credit card refunds typically appear within 5-10 business days (depending on your bank)
  • PayPal refunds are usually processed within 3-5 business days
  • The original shipping fee is non-refundable

Exchange Process

For exchanges (subject to availability):

  1. Follow the same return process above
  2. Clearly indicate the replacement product you desire in your email
  3. We’ll ship your new item once the return is received (additional shipping charges may apply)

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund and cover all associated shipping costs

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ethereal Beauty Concierge Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specific product)] I have reviewed the return policy and confirm the item is unused, in original packaging, and meets all return requirements. Thank you for your assistance. I look forward to your reply with return instructions. Best regards, [Your Full Name] [Your Email Address] [Your Order Number] [Optional: Phone Number for Contact]

Return Address

Once your return is authorized, please ship your package to:

Ethereal Beauty Returns
4693 Snider Street
Colorado Springs, CO 80904
USA

For any questions about our returns policy, please contact our Beauty Concierge Team at [email protected]. We’re committed to making your beauty experience as seamless as our premium cosmetics.