Welcome to our Ethereal Beauty FAQ page, where we answer your most common questions about our premium cosmetics and seamless shopping experience. Our goal is to make your beauty journey as effortless and enjoyable as applying our velvety Powder Foundation.

About Our Products

Q: What types of products does Ethereal Beauty offer?
A: We specialize in professional-quality cosmetics including Concealer, Eye Shadow, Lip Gloss, Lipstick, Liquid Foundation, Mascara, and Powder Foundation. Each product is formulated with premium ingredients for a luxurious beauty experience.
Q: Are Ethereal Beauty products suitable for sensitive skin?
A: Our products are crafted with care, but we recommend checking individual product descriptions for specific formulations. We’re committed to creating cosmetics that are as gentle as they are beautiful.
Q: How do I choose the right foundation shade?
A: Our Liquid Foundation and Powder Foundation come in a range of shades to suit various skin tones. For personalized recommendations, feel free to contact our customer care team with your skin tone description.

Shipping & Delivery

Q: Where does Ethereal Beauty ship?
A: We proudly ship worldwide with some exceptions in Asia and remote areas. Each product begins its journey from our Colorado Springs studio, carefully packaged with attention to detail.
Q: What are my shipping options?
A: We offer two elegant shipping solutions:
✈️ Express Beauty Delivery: $12.95 via DHL/FedEx (10-15 business days after 1-2 day processing)
🎁 Complimentary Beauty Journey: Free EMS shipping for orders over $50 (15-25 business days)
Q: How long will my order take to arrive?
A: After 1-2 business days for processing, delivery times are:
– Standard shipping: 10-15 business days
– Free shipping: 15-25 business days
International orders may experience slight delays due to customs.

Payments & Orders

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for a seamless global shopping experience.
Q: Can I modify or cancel my order after placing it?
A: To maintain our swift processing time, order modifications must be requested within 2 hours of placement. Please email [email protected] immediately with your request.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the delivery date. Products must be unused and in original packaging. Contact our customer care team to initiate your return.
Q: How do I return a product?
A: Simply email [email protected] within 15 days of receiving your order. We’ll guide you through our hassle-free return process—because confidence shouldn’t end at checkout.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.

Account & Customer Care

Q: How do I contact customer service?
A: Our beauty concierge team is available via email at [email protected]. We typically respond within 24-48 hours.
Q: Do you offer international customer support?
A: Yes! Our customer care team is equipped to assist beauty enthusiasts worldwide (except in restricted areas). All correspondence is in English.

At Ethereal Beauty, we’re not just delivering makeup—we’re delivering confidence, artistry, and the tools for self-expression. Wherever your beauty journey takes you, we’ll be there every step of the way.